Structured records
Customers, properties, systems and devices follow a clear hierarchy with automatic references.
Connected property intelligence
Everything important.
Connected.
Run customer, property, floor-plan, system and device records from one secure company workspace. A focused Dashboard brings Overview, Calendar, Compliance and Scheduling together with offline field tools, smart labels, reports and team permissions.
Secure company workspaces
QR & NFC ready
Offline and field ready
Dashboard
Customers
AirSense
Smart Labels
Documents
My Account
System online
MSG CONNECTDashboard
OverviewCalendarComplianceScheduling
◎Active Customers48
⌂Properties76
⌁Systems124
⌗Smart Labels96
RECENT ACTIVITYLatest workspace updatesQUICK ACTIONSCommon tasksAdd CustomerSchedule Visit
Smart label readyScan. Identify. Connect.
✓Workspace protectedCompany data isolated
See MSG Connect in action
A complete operational picture—not another disconnected database.
Follow every customer from their company record to each property, installed system, device, document, label and service visit. The simplified sidebar keeps core records visible while planning and compliance live together on the Dashboard.
MSG CONNECTAirSense Details
◫1Gateway≋3Devices!1Event to review✓LiveLatest readings
CONNECTED DEVICES
Live environment
01Main CorridorTVOC 118 ppb · 21.4°C · 44%Online
02Changing AreaTVOC 132 ppb · 21.1°C · 46%Online
03ReceptionTVOC 109 ppb · 20.8°C · 43%Online
INVESTIGATION QUEUE
Recent event
Air-quality event to reviewChanging Area · demonstration reading
Fictional example dataField-ready capture
Upload photographs, record firmware and device access details, and work from phones or tablets.
Smart identification
Generate QR and NFC-ready labels with safe public views and richer authorised records.
Focused Dashboard tabs
Move between Overview, Calendar, Compliance and Scheduling without filling the main sidebar with separate tools.
MSG AirSense
Environmental monitoring that fits the property record.
Connect an AirSense gateway and its monitored devices to the correct customer, property and location. Review TVOC, humidity and temperature readings, investigate suspected events and keep the activity alongside the rest of the site record.
- 01Gateway and device overviewSee connection state, monitored locations and the latest environmental readings.
- 02Human-reviewed eventsAlerts remain suspected events until an authorised person acknowledges, resolves or marks them as a false positive.
- 03Humidity-aware rulesConfigurable thresholds help distinguish environmental changes that need investigation.
DEMO-AIR-001Demo Learning Centre
OnlineTraining Building · Main Corridor
Gateways1Devices3Events to review1
LIVE ENVIRONMENTConnected devicesExample readings
INVESTIGATION QUEUEAir-quality event to review
Changing Area · simulated demonstration event
TVOC 740 ppbHumidity 48%Inside MSG Connect
See the platform your team will actually use.
Privacy-safe illustrated previews show how information stays clear from the first system record through to team access and platform oversight. No live customer information is used.
MSG CONNECTSystem DetailsActive
SY
DEMONSTRATION RECORDDFL-NVR-001Demo Facilities Ltd · Training Site
12Devices4Documents3Service Visits13Smart Labels
EQUIPMENTSystem Information
Manufacturer Example Secure
Model NVR-16 Demo
Firmware V4.8 Demo
IDENTIFICATIONConnected Label▦Public scan ready
01
Every system in one complete record
See equipment details, connected devices, documents, service visits, photographs and smart labels without jumping between separate tools.
MSG CONNECTSystem StatusReady
SYSTEM OPERATIONSControl Room
Platform health, secure backups and integrations.
24Companies68Users312Labels✓Backups
02
Platform oversight at a glance
Administrators can monitor companies, users, labels, backups, integrations and subscription activity from a focused control room.
MSG CONNECTYour Team4 active
AR
Alex ReedOwner · [email protected]
ActiveJM
Jamie MorganEngineer · [email protected]
ActiveST
Sam TaylorOffice Admin · [email protected]
Active
03
Give each person their own access
Company owners can add staff, review account status and manage access without sharing a single company login.
One connected platform
From the front door
to every device behind it.
MSG Connect creates a clear digital record of the people, places and technology your team looks after.
Customers & properties
Keep contact details, locations, photographs and every connected record organised around the customer.
MCManaged customer3 properties · 12 systemsActive
Systems & devices
Open a system to add and search its electrical, security, fire and data devices, each with the right technical fields and history.
Documents & service
Attach certificates, manuals and photographs, flag expired or upcoming renewals, and manage scheduled, due and overdue service visits.
Current platform capabilities
More than record keeping.
A complete working system.
MSG Connect supports the complete journey from office planning to field completion, customer reporting and accountable administration.
Dashboard Tabs
Keep the main navigation concise while Overview, Calendar, Compliance and Scheduling remain one click away inside the Dashboard.
Offline Field Mode
Engineers can open assigned visits, capture work notes and signatures, then synchronise saved work when a connection returns.
Explore field service →Service Scheduling
Create recurring visits, track due and overdue work, and send automatic reminders for upcoming service activity.
Explore scheduling →Activity History
Maintain an accountable record of important viewing, creation, editing, deletion, import, export and synchronisation events.
Role-based Teams
Give owners, office administrators, engineers and read-only customers access appropriate to their responsibilities.
Branded PDF Reports
Produce clear customer, property, system and service reports ready to retain, share or send to customers.
Bulk Imports
Bring existing customers, properties and devices into the correct workspace from structured spreadsheet templates.
Customer Support
Raise support cases from inside the account, follow replies and see when an issue is resolved or closed.
Installable Web App
Add MSG Connect to a phone, tablet or computer for an app-like experience without relying on an app store.
Interactive Floor Plans
Upload a property floor plan and position connected devices on it so engineers can understand the installation before arriving on site.
Explore floor plans →Compliance & Reminders
Bring document expiries, warranty dates and recurring service obligations into one action list, with clear ownership and remind-later controls.
Explore compliance →Step-by-step guide
From your first login to a fully connected site.
MSG Connect follows the same order as the real world: create the customer, add their property, record the installed system, then connect its devices and supporting information.
✓ Recommended setup order01
Account setup
Create and activate your workspace
Register your company, select your trade and enter the owner’s details. Your workspace opens immediately, then you can choose a package from My Account → Subscription.
Start at: Create workspaceCompany workspaceActive and ready
02
Customer records
Add your first customer
Open Customers, select Add customer, then enter the company or contact details. Add the head-office address and an optional photograph so the customer is easy to recognise.
Open: Customers → Add customerCustomer profileContacts and head office
03
Site records
Create the customer’s property
Open the customer and select the Properties tab. Add a property, copy or search for its address, include access notes and a site photograph, then upload a floor plan and position connected devices as the installation grows.
Open: Customer → Properties → Add propertyManaged propertyAddress, access and floor plan
04
Infrastructure
Add an installed system
Choose the property, open Systems and select Add system. Pick the system category and type; MSG Connect generates a reference such as BGC-NVR-001. Record the manufacturer, model, firmware, location and network details.
Open: Systems → Add systemInstalled systemAutomatically referenced
05
Equipment
Add the devices within the system
Open the new system and add its individual devices. Fields adapt for electrical, security, data and fire equipment. Photograph the manufacturer’s label and keep serial, IP, MAC, circuit or breaker information with the correct device.
Open: System details → Add deviceConnected devicesTechnical details and photos
06
Identification
Generate and apply a smart label
Create a QR/NFC-ready label from the system or device page. Review the safe public destination, then print, download or email the label. A public scan shows identification information without exposing private customer or network data.
Open: System or device → Generate smart labelQR & NFC labelPrint, email or download
07
Ongoing records
Add documents and schedule service visits
Upload certificates, manuals and supporting files to the relevant record. Schedule recurring work, record the engineer, date, work completed and system involved, and use Offline Field Mode when a site has no signal.
Open: Documents & Imports or Service VisitsComplete historyDocuments and service activity
08
Team, reports and support
Invite staff and manage the workspace
Use My Account to add staff, assign the right role, send password resets or remove access. Generate branded reports when information needs to be shared, manage billing under Subscription, and raise support requests from the Support tab.
Open: My AccountShared workspaceStaff, billing and support
Built for growing companies
Your whole operation, with the right access for every person.
Each company receives its own active workspace. Owners can maintain company details, invite staff and give their team a consistent place to work from—on desktop, tablet or phone.
Company workspacesCustomer data stays organised within the correct business account.
Role-based staff accountsOwners, office staff, engineers and read-only users receive the right level of access.
Managed account lifecycleWorkspaces open immediately; administrators can pause or cancel access when required.
Company workspaceActive
Demo Facilities Ltd
8Staff42Properties186Devices
AOAccount ownerAccount and subscription managementOwner
FEField engineerOperational workspace accessStaff
MSG CONNECTSMART DEVICE LABEL
CAM-001Scan to view device record
DEVICE IDENTIFIEDFront entrance cameraCAM-001 · CCTV CameraRecord available
Smart QR & NFC labels
Put the right information exactly where it’s needed.
Automatically create a label with a new system or device, or generate one later for a customer or property. A quick scan provides a safe public summary, while authorised users can sign in for the complete record.
Explore Smart Labels →- ✓Instant identificationTurn any phone into a fast device lookup tool.
- ✓Privacy by designPublic scans never expose sensitive customer or network data.
- ✓Print, email or downloadGet durable labels where your team needs them.
Connected services
Useful integrations.
One controlled platform.
MSG Connect brings the services needed to operate and grow the platform into the same managed experience.
Email delivery
Send label information, account messages and password recovery emails from MSG Connect.
Configured deliveryStripe subscriptions
Secure hosted checkout, recurring billing and customer billing management for paid plans.
Subscription readyAddress lookup
Find UK addresses while creating customer and property records, with manual editing when needed.
Faster data entryPlatform administration
Monitor companies, users, subscriptions, received revenue, server health, encrypted backups and recovery verification centrally.
Operator oversightSecurity at the foundation
Your customer information stays private and under your control.
Every registered company has an isolated workspace. MSG Connect platform administration is deliberately separated from the operational records that your company creates and manages.
Company records are filtered and authorised at the application layer.
HTTPS and secure session controls protect information while it travels between your device and MSG Connect.
New workspaces open immediately, while MSG Connect can pause or cancel access if an account requires review.
Uploaded files are checked against the signed-in company before delivery.
Nightly protected bundles retain the database, uploads and essential configuration.
Automated checks confirm that the latest protected backup can be safely restored.
Customer-controlled operational data
Platform operators cannot browse or edit your customer records through the MSG Connect administration workspace.
Administration is limited to company registration, account access, subscriptions, usage totals, service health and support. It does not provide routine access to your customers, properties, systems, devices, documents or service records. Live storage is protected by authenticated workspace permissions and restricted server access; connections and backup copies are encrypted.
- EncryptedHTTPS connections and AES-256 backup bundles
- SeparatedCompany-by-company workspace authorisation
- AccountableProtected actions recorded in Activity History
Built for practical teams
One source of truth, wherever the work happens.
Installers
Capture device details, labels and photographs while still on site.
Service teams
Find the right system information before attending a callout.
Property managers
Keep essential building information structured and accessible.
Customers
Give authorised users a dependable view of their connected property.
Simple monthly pricing
Choose the workspace that fits your company.
All paid prices are shown excluding VAT and billed monthly. Upgrade and billing options are managed securely from your MSG Connect account.
£15/ month
+ VAT
+ VAT
The complete platform for smaller installation and service teams.
First month free- All current platform features
- Up to 3 staff accounts
- Up to 100 customers
- Up to 250 properties
- Up to 1,000 tracked devices
- 1 GB document storage
£35/ month
+ VAT
+ VAT
The same complete platform with substantially more working capacity.
- All current platform features
- Up to 10 staff accounts
- Up to 500 customers
- Up to 750 properties
- Up to 3,000 tracked devices
- 5 GB document storage
£50/ month
+ VAT
+ VAT
The largest workspace allowance for established multi-team operations.
- All current platform features
- Up to 30 staff accounts
- Up to 1,000 customers
- Up to 1,500 properties
- Up to 7,500 tracked devices
- 10 GB document storage
Contact MSG Connect
Start a conversation with the right team.
Whether you are considering MSG Connect or already use it, send us the details and we’ll keep your enquiry connected to the right place.
01New customersQuestions about features, subscriptions or getting started.
02Existing customersAccount, billing or technical support. Signed-in users can also track requests in Support.
Start connecting
Bring clarity to every property, system and device.
Create your company workspace today and begin connecting your records immediately.