Assigned job context
Open customer, address, access, system, device and service information from the same work order.
Connected tools for engineers
Field service information that travels with the job.
Give engineers the customer, property, equipment and work-order context they need on a phone, tablet or computer, with offline support for sites where a reliable signal is not available.
Built for work on site
Replace disconnected notes with a complete service record.
Engineers can move from the appointment to the correct system and device records, capture the work completed and return a consistent update to the office.
Offline field mode
Keep assigned work available without signal, save supported changes locally and synchronise when the connection returns.
Evidence and reports
Capture photographs, work completed, recommendations, parts and customer confirmation for the final service report.
Engineer workflow
Clear steps from travel to completed record.
Job progress and account identity create a useful history of who performed and updated the work.
Review the assignment
Check the scheduled time, expected duration, property access details and equipment before travelling.
Update from site
Record progress, notes, images, equipment observations and completion information using the engineer account.
Synchronise and report
Return offline changes to the shared workspace and produce a branded work-order report for the record.
Mobile without losing structure
Keep field updates attached to the right customer and equipment.
MSG Connect uses the same customer-to-device hierarchy in the field as it does in the office. Engineers see the context they need without searching unrelated company data.
- Responsive phone, tablet and desktop experience
- Offline access to assigned jobs and supported updates
- Customer, property, system and device hierarchy
- Engineer identity and audit history
- Photos, notes, recommendations and customer confirmation
Mobile readyUse the workspace on common field devices.
Offline capableContinue supported work when signal drops.
AccountableRecord who created and changed job information.
ReportableCreate consistent PDF evidence after completion.
Field service questions
Frequently asked questions.
Can engineers use MSG Connect without mobile signal?
Assigned work can be made available through offline field mode, with supported changes stored on the device and synchronised after connectivity returns.
Can engineers only see assigned work?
Staff roles and workspace permissions can be used to provide appropriate access, while company records remain separated from other organisations.
Can photographs be attached to a service visit?
Yes. Engineers can retain service photographs with the visit record alongside work notes and other completion details.
Equip your engineers
Keep office and field teams working from one record.
Create a connected workspace for scheduled work, equipment information and reliable service evidence.